原帖地址:http://blog.seattlepi.nwsource.com/microsoft/archives/141821.asp
中文翻译:http://tech.qq.com/a/20080626/000226_1.htm
—- Original Message —-
From: Bill Gates
Sent: Wednesday, January 15, 2003 10:05 AM
To: Jim Allchin
Cc: Chris Jones (WINDOWS); Bharat Shah (NT); Joe Peterson; Will Poole; Brian Valentine; Anoop Gupta (RESEARCH)
Subject: Windows Usability Systematic degradation flame
I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues.
Let me give you my experience from yesterday.
I decided to download (Moviemaker) and buy the Digital Plus pack … so I went to Microsoft.com. They have a download place so I went there.
The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up.
This site is so slow it is unusable.
It wasn’t in the top 5 so I expanded the other 45.
These 45 names are totally confusing. These names make stuff like: C:\Documents and Settings\billg\My Documents\My Pictures seem clear.
They are not filtered by the system … and so many of the things are strange.
I tried scoping to Media stuff. Still no moviemaker. I typed in movie. Nothing. I typed in movie maker. Nothing.
So I gave up and sent mail to Amir saying – where is this Moviemaker download? Does it exist?
So they told me that using the download page to download something was not something they anticipated.
They told me to go to the main page search button and type movie maker (not moviemaker!).
I tried that. The site was pathetically slow but after 6 seconds of waiting up it came.
I thought for sure now I would see a button to just go do the download.
In fact it is more like a puzzle that you get to solve. It told me to go to Windows Update and do a bunch of incantations.
This struck me as completely odd. Why should I have to go somewhere else and do a scan to download moviemaker?
So I went to Windows update. Windows Update decides I need to download a bunch of controls. (Not) just once but multiple times where I get to see weird dialog boxes.
Doesn’t Windows update know some key to talk to Windows?
Then I did the scan. This took quite some time and I was told it was critical for me to download 17megs of stuff.
This is after I was told we were doing delta patches to things but instead just to get 6 things that are labeled in the SCARIEST possible way I had to download 17meg.
So I did the download. That part was fast. Then it wanted to do an install. This took 6 minutes and the machine was so slow I couldn’t use it for anything else during this time.
What the heck is going on during those 6 minutes? That is crazy. This is after the download was finished.
Then it told me to reboot my machine. Why should I do that? I reboot every night — why should I reboot at that time?
So I did the reboot because it INSISTED on it. Of course that meant completely getting rid of all my Outlook state.
So I got back up and running and went to Windows Update again. I forgot why I was in Windows Update at all since all I wanted was to get Moviemaker.
So I went back to Microsoft.com and looked at the instructions. I have to click on a folder called WindowsXP. Why should I do that? Windows Update knows I am on Windows XP.
What does it mean to have to click on that folder? So I get a bunch of confusing stuff but sure enough one of them is Moviemaker.
So I do the download. The download is fast but the Install takes many minutes. Amazing how slow this thing is.
At some point I get told I need to go get Windows Media Series 9 to download.
So I decide I will go do that. This time I get dialogs saying things like "Open" or "Save". No guidance in the instructions which to do. I have no clue which to do.
The download is fast and the install takes 7 minutes for this thing.
So now I think I am going to have Moviemaker. I go to my add/remove programs place to make sure it is there.
It is not there.
What is there? The following garbage is there. Microsoft Autoupdate Exclusive test package, Microsoft Autoupdate Reboot test package, Microsoft Autoupdate testpackage1. Microsoft AUtoupdate testpackage2, Microsoft Autoupdate Test package3.
Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.
But that is just the start of the crap. Later I have listed things like Windows XP Hotfix see Q329048 for more information. What is Q329048? Why are these series of patches listed here? Some of the patches just things like Q810655 instead of saying see Q329048 for more information.
What an absolute mess.
Moviemaker is just not there at all.
So I give up on Moviemaker and decide to download the Digital Plus Package.
I get told I need to go enter a bunch of information about myself.
I enter it all in and because it decides I have mistyped something I have to try again. Of course it has cleared out most of what I typed.
I try (typing) the right stuff in 5 times and it just keeps clearing things out for me to type them in again.
So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven’t run Moviemaker and I haven’t got the plus package.
The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11. (don’t you just love that root certificate message?)
When I really get to use the stuff I am sure I will have more feedback.
发方:比尔·盖茨(Bill Gates)
发送时间:2003年1月15日10时05分
收方:吉姆·阿尔钦(Jim Allchin)(微软三号人物、平台和服务部总裁)
抄送:克里斯·琼斯(Chris Jones)(负责Windows开发的微软副总裁)、巴拉特·斯哈(Bharat Shah)(微软平台部门负责人)、韦尔·波利(Will Poole)(微软副总裁)、布莱恩·瓦伦蒂尼(Brian Valentine)、阿努普·谷普塔(Anoop Gupta)
标题:Windows使用性出现系统性退化
我对Windows使用性如何一直倒退感到非常失望。项目管理团队并没有解决好使用性的问题。
我告诉你们一些我昨天的体验。我昨天想下载Moviemaker,并购买Digital Plus pack,所以我登录了Microsoft.com(微软官方网站)。因为这个网站有下载地址,所以我登录了这个网站。当在打开Microsoft.com页面时,前5次都出现了超时问题。在第六次,在8秒钟延迟之后,我终于能够登录Microsoft.com网站。这个网站的速度太慢,几乎到了无法使用的程度。
Moviemaker并不是五大热门下载软件,所以我决定在网站页面上寻找该款软件。但是软件下载目录过于混乱,使我根本无法找到这款软件。事实上,类似于C:\Documents and Settings\billg\My Documents\My Pictures这样的路径能够更便于用户查询。因为系统没有过滤功能……而且许多事情也使我感到非常奇怪。我试图在Media stuff目录中寻找Moviemaker,但什么都没有找到;然后我在movie目录下寻找,还是什么都没有找到;我在movie maker下寻找,还是一无所获。我最终选择了放弃,并向阿米尔发了一封电子邮件,问他哪里能够下载Moviemaker?难道说该款软件不存在吗?
他们对我的答复是,不应当用使用下载的页面去下载东西。而且,想要下载Moviemaker,应当在网站首页的搜索栏输入movie maker,而不是moviemaker进行搜索。我照着阿米尔教我的方法做了一下,网站慢的毛病并没有得到改变。不过在延时了6秒之后,我终于能够下载Moviemaker了。
我现在想要确信的是,我应该能够看到下载软件的按键。但事实上,这就相当于是一个需要你们解决的难题。因此我看到是我先要对Windows进行更新。这使我感到非常恼火。为什么我要下载Moviemaker却非要对Windows进行更新?我随后登录到了Windows update页面,系统告诉我需要下载一大堆的控件。随后,我看到了许多怪异的对话框。难道说Windows更新知道如何同Windows进行主要谈话?随后我开始进行扫描,扫描用了很长一段时间,而且我被告知需要下载17兆至关重要的补丁。
我照做了,这一部分进展的非常顺利。随后程序告诉我需要安装补丁。安装用了6分钟的时间,我的电脑变得非常缓慢,在这段时间当中,我几乎不能用电脑做任何的事情。为什么安装需要6分钟的时间?这简直是太疯狂了。在这之后,程序告诉我需要重启我的电脑。我为什么要这么做?我每天晚上都会重启电脑,但为什么程序会要求我在那个时候重启电脑?我还是照做了,因为程序坚持要求我这么做。
在重启电脑之后,我再次打开了Windows更新页面。我都忘了我为什么要打开Windows更新页面,从一开始我想做的仅仅是下载Moviemaker。随后我又返回到了Microsoft.com开始下载Moviemaker,下载过程非常的顺利,但安装却用了很长一段时间,为什么安装这款软件要用这么长的时间?程序随后又告诉我需要下载Windows Media Series 9,我决定照做。这一次我看到的对话框时“打开”或者“保存”,没有得到任何的提示,我都不知道该如何去做。下载Windows Media Series 9的过程非常顺利,但安装该款软件用了我整整7分钟的时间。
现在我想我应该可以使用Moviemaker了吧。但令我沮丧的是,我的电脑上根本就没有Moviemaker。我的电脑上有什么?Microsoft Autoupdate Exclusive test package,Microsoft Autoupdate Reboot test package,Microsoft Autoupdate testpackage1,Microsoft AUtoupdate testpackage2和Microsoft Autoupdate Test package3。根本就没有Moviemaker。我最终决定放弃Moviemaker,并决定下载Digital Plus Package。
当我在搜索框内输入Digital Plus Package之后,程序却告诉我拼写出现了错误。所以我只能继续拼写,因为它清除了绝大部分我拼写正确的内容。随后我拼写了5次,但每次程序都清除了我拼写的内容。所以在经过了一个多小时疯狂之后,我既没有得到Moviemaker,也没有得到Digital Plus Package,不过我却看到了Microsoft.com是多么一家糟糕的网站。
我的这一体验告诉我,我们缺少对Windows使用性的关注。我希望确信就此能够得到更多的反馈。
